This accessibility statement applies to CORE, which is the website used to collect information on social housing lettings, sales, tenants and buyers across England.

This website is run by the Department for Levelling Up, Housing and Communities.

How accessible this website is

This website is not fully accessible. For example:

• not all pages have headings which describe their purpose clearly

• not all pages can be operated solely using a keyboard

    • not all pages can be used with screen readers or voice control software

      • not all pages can be searched for and located easily

        • not all pages can be zoomed in to 200% without losing their structure and context

          • labels and instructions are not always provided when user input is required

            • navigation is not always consistent

              • some pages have sections with poor colour contrast

                • error messages are not always helpful

                  • link text does not always make sense

                    • PDF and documents do not convey instructions in an accessible way

                    Browser and device compatibility

                    This website can be used most optimally through Google Chrome. Using other browsers increases the likelihood of not being able to use this website successfully.

                    This website is not used most optimally with mobile devices.

                    Reporting accessibility problems with this website

                    If you need any help to use this website or to access any information held within it, contact us by emailing

                    The Department for Levelling Up, Housing and Communities will provide support to any user that is having difficulty in using CORE. The email addresses above are monitored between 9am and 5pm on Monday to Friday, excluding bank and public holidays.

                    Enforcement procedure

                    The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

                    Technical information about this website’s accessibility

                    Compliance status

                    This website is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard due to the exemptions listed below.

                    Non-accessible content

                    The content in this website is non-accessible for the following reasons.

                    Non-compliance with the accessibility regulations

                    Not applicable.

                    Disproportionate burden

                    CORE is expected to be closed down in the next two years, and due to the scale and cost of the changes that would be needed to meet the required standard, we believe this would be a disproportionate burden within the meaning of the accessibility regulations.

                    What we’re doing to improve accessibility

                    Due to the disproportionate burden required, we do not plan to make any accessibility related improvements to the current CORE website.

                    However, any future replacement website for CORE will be built to comply with the required Web Content Accessibility Guidelines version 2.1 AA standard.

                    Preparation of this accessibility statement

                    This statement was prepared on 14 September 2020. It was last reviewed and published on 14 September 2020.