The CORE Helpdesk can be contacted at the customer portal: - please choose the appropriate query type.

Our email address is:; please give the subject as "CORE - " followed by a summary of your query.

Telephone: 0333 202 5084; available 09:00 - 17:30 on weekdays.

Queries received through the customer portal are likely to be resolved quicker than those received by email as they will automatically be assigned to the correct team and the portal will prompt you for the specific information that we need to resolve your query, based on query type.